I have been discussions with individuals in the past where they do not listen. They speak first and never listen. They have no interest in coming to an understanding by listening to your presentation. It is obviously wise to first seek to understand before seeking to be understood. Our mouths (and hearts) get in the way of new understanding. This is the biggest mistake any leader can make. His or her junior and customer facing staff are collecting information everyday. If we do not listen to them and seek to understand, we and the organization will fail. Proverbs 18:2 Fools find no pleasure in understanding but delight in airing their own opinions. Proverbs 18 almost sounds like an old wise man sitting by a veranda giving all kinds of advice to his grandson. Don't get me wrong. I mean this in a good way. Yes, all granddads should do this. In fact, fathers especially should do this. Cannot wait. Verse 12 says "Before destructio...